Terms and Conditions
The use of this website and communications with www.Shellharbourstays.com.au are subject to the following Terms and Conditions, Conditions of Use and House Rules. Please read the following carefully and call our office if you have any queries.
www.shellharbourstays.com.au: Is operated by Holiday Property Services ABN 99 245 709 476
1 Bookings and Payment
1.1 No schoolies bookings or bookings for groups under 25years of age will be allowed. Any booking made and paid for online that does not adhere to this condition will be immediately cancelled and refunded less a 13.2 % booking fee.
1.2 We reserve the right to cancel your accommodation during your stay or upon arrival if the above condition in clause 1.1 has not been met, no refund will be offered in this case.
1.3 To confirm an accommodation booking, a deposit of 50% for the total accommodation or package is required. Payment in full is required 30 days prior to the date of arrival.
1.4 Payment methods: We accept Visa & MasterCard (credit card payments are subject to a 2% surcharge) or Direct Bank Deposit.
1.5 Premises are let for holiday purposes only for the period stated on your letter/receipt by Holiday Property Services but may be subject to change as may be notified by the owner prior to the commencement of the booking. All advance deposits are accepted on behalf of the current owner, however we will not accept responsibility for decisions, actions or arrangements taken by the current owners of the premises or any other body which is outside our control.
1.6 Holiday Property Services reserve the right to cancel any booking should anything arise, which in our opinion absolutely renders the booking impractical. In either event, we shall notify you as soon as possible and do our best to arrange alternative accommodation or alternative dates suitable, failing which all deposit monies paid will be refunded, but no other claim, right or action shall exist in or be made by either party.
1.7. Credit card details are required to “Secure and Guarantee” all bookings. Secured and Guaranteed bookings will be processed as per the “Tariff and Payment Schedule” provided.
1.8. Failure to make payment as per the “Tariff and Payment Schedule” provided will result in the cancellation of the booking and subject to the Amendments, Cancellation and Refund Policy.
1.9. A booking fee of $20 applies to all bookings.
1.10. A 2% merchant fee is levied for credit card transactions.
2. Amendments, Cancellations and Refund Policy
2.1 If you wish to vary or cancel your Booking, please contact Management immediately by emailing email@example.com or by phoning 0433 572 313.
2.2 Amendments and cancellations to bookings will incur a $50 administration fee.
2.3 Cancellations 30 days or less prior to the arrival date incurs a cancellation fee of 100% of total amount paid.
2.4 A variation of the Booking which reduces the number of nights stay will be a treated as a cancellation of the Booking in respect of those cancelled nights, and will be dealt with in accordance with condition 2.3.
2.5 Cancellations or refund requests by guests on arrival or during occupancy as a result of circumstances beyond the control of Holiday Property Services will not be refunded
3. Security Deposit
3.1. Security deposits apply on all properties and a Security Authority (Guest Registration Form) is required to be completed and returned before occupation is allowed. To complete the security deposit form a valid credit card will be required. The security deposit form will be emailed to you prior to your arrival.
3.2. It is the responsibility of the guest named in the booking confirmation to ensure all guests and visitors are aware of the Terms and Conditions, Conditions of Use and House Rules during occupancy.
3.3. Holiday Property Services has the authority to deduct monies from or retain the security deposit without notice to remedy any damages or repairs, replace missing household items, as a result of excess cleaning, the removal of garbage and debris from the property, to recover expenses as a result of excessive usage or as a result of any breaches of the Terms and Conditions, Conditions of Use or House Rules.
4. Arrival/Departure and Key Collection Procedures
4.1. Arrival and departure details are noted in the booking details. Early arrivals and late departures are subject to availability and written approval.
4.2 Unauthorised late checkouts will incur a fee of $75.00 per hour.
4.3. Key collection/return procedures will be supplied 24 hours prior to arrival upon processing of the Guest Registration Form. Loss or replacement of keys will result in the retention of the security bond until charges are determined.
5. Number of Guests and Visitors.
5.1. Maximum number of guests (adults and children) permitted is specified in your booking details. It is expressly understood that under no circumstances a gathering of people exceeding the maximum number of guests confirmed is permitted at any time.
5.2. A gathering of people exceeding the maximum number guests permitted, parties, functions and alike on the premises are strictly not allowed. Holiday Property Services reserves the right without notice to terminate the tenancy, evict guests and visitors and retain the security deposit without notice.
5.3. It is understood that guests and visitors comply with Local, State and Federal Regulations and Laws and any breach may result in deductions and/or forfeiture from the security deposit or eviction.
5.4. The guest named in the booking details accepts all responsibilities for guests and visitors and forfeits any right to a claim against deductions if absent from the property during occupancy.
5.5. It is accepted that under no circumstance are guests permitted to erect swimming pools, camping equipment, park caravans or alike on the property which will constitute grounds for re-entry, eviction and forfeiture of security bond.
6. Furniture and Effects at the Property.
6.1. Guests or visitors may not remove any furniture or effects from the property.
6.2. Money will be deducted from security deposits for any theft, loss of, damage or breakage to any property.
6.3. Furniture must not be moved from its original position to avoid damage.
7.1. Guests or visitors agree to indemnify Holiday Property Services and its representatives from any claim for loss of personal effects, financial damage direct or indirect, public liability claims including death and personal injury.
7.2. It is recommended that all guests and visitors purchase travel insurance to protect against loss of belongings, cancellations, injury and death.
7.3. Property managers will endeavour to describe the property and its position to the best of their ability and in good faith. We do not take any responsibility for incorrect descriptions or omissions and will not be held liable should the property not match your expectations.
7.4. Properties are available for inspection by appointment only.
8. General Conduct.
8.1. Providing misleading or false information will result in cancellation of booking and forfeiture of security bond.
8.2. Smoking is not permitted inside the property and will result in the forfeiture of the security deposit. Cigarette butts are to be disposed of correctly or and excessive cleaning fee will be charged at $45.00 per hour.
8.3. Guests will immediately report any failure of services (i.e. electricity, water, gas etc.), breakages, and damage to the property or repairs required to Holiday Property Services.
8.4. Guests must at all times maintain the property in a clean and tidy condition during occupancy and on departure leave the property in a clean and tidy condition including – washing and storing all cutlery, glassware and crockery, properly dried and stacked away or dishwasher emptied removing all food items from the fridge and pantry and removing all rubbish from the property. Any additional cleaning will be charged at $45/hour (min 2 hours) to rectify any or all of the above items that have not been attended to and will be deducted from your credit card or be otherwise recoverable from you.
8.5. Noise, Parties & Behaviour: The accommodation is for registered guests only. Parties are not permitted under any circumstances and there is to be no noise audible from outside the property between 10pm to 8am and no excessive noise at any other time. A $100 deduction will be charged with each security or caretaker callout. If after one warning for noise or if your behaviour or that of your guests causes damage, danger or annoyance to any other person or to property we reserve the right to ask you to vacate the accommodation immediately and be treated as a cancellation inside 30 days. There will be no refund of any unused portion of your booking payment.
8.6 Pools and Spas: Settings for any pool are automated and any guest who tampers with the pool settings will lose their bond. In addition, please be mindful of Condition 8.5 above and we therefore ask you not to use the Pool or Spa after 10pm and before 8am as a courtesy to our neighbours. Any Spa or Pool is to be left clean (please shower before entering as this will assist in keeping it clean during your stay). Children must be supervised at all times when in the Spa or Pool. No food, drink or sand is to be brought into the Pool or Spa. Glass is strictly prohibited as any broken Glass will require major cleaning of the Pool or Spa. Failure to leave the spa or pool as you found it will result in a minimum fee of $100.00.
8.7. Guests and visitors when departing the property at all times must securely lock doors and windows and switch off all heating or cooling devices, lighting, appliances and water to conserve resources and avoid damage.
8.8. Animals are not permitted without the written permission of Holiday Property Services, failure to comply with this condition will result in the request to remove the animal from the property, eviction, additional cleaning fees and loss of security deposit. Where permission is granted for “pet friendly” properties conditions apply.
8.9. Barbeques are to be cleaned after use and covered failure to clean the barbeque will incur and additional cleaning fee of $50. If the gas bottle empty, please refill and retain your receipt of purchase for reimbursement.
8.10. Do not flush foreign objects into the septic or treatment systems; any damages may result in the guest and visitors being liable for any repair costs.
9. Right to Inspect the Property and Re-Enter the property.
9.1. Properties are patrolled during occupancy, in the event of a reasonable cause to attend the property by a representative of Holiday Property Services an administration fee of $100 will be deducted from the security deposit
9.2. If the property manager or its representatives has reasonable grounds to believe that the property is being damaged, at risk or guests and visitors are in breach of the Terms and Conditions, Conditions of Use or House Rules the property manager has the right to inspect the property, vacate the property of guests and visitors and retain the security deposit.
9.3 Property condition reports are completed prior to arrival and guests are asked to thoroughly inspect the property on arrival and report any damage or breakages immediately. Disputes regarding damage to the property or breakages will not be entered into unless reported on arrival. Condition reports are available on written request within 48 hours of arrival date.
9.4 You are required to allow repair and or service personal to enter the premises for the purpose of conducting any repair or service deemed necessary by Holiday Property Services. Such times of entering will be arranged prior where possible and will between the hours of 9:00 AM and 5:00 PM.
9.5 Our gardening staff may require access to the gardens and during your stay, we ensure these visits are kept to a minimum but are sometimes unavoidable to ensure the high maintenance of the property.
10.1. The property must be vacated and keys returned as per booking details. Failure to depart at the designated time will authorise Holiday Property Services to levy an additional re-scheduling charge of $45 per 30 minutes until the departure of guests and visitors.
10.2 Excess rubbish or debris is to be removed on departure. All garbage is to be disposed of in the appropriate bins and any excess garbage/ debris removed from the property. The removal of any trash, garbage, debris or alike by Holiday Property Services from the property will incur a minimum charge of $100 and will be deducted from the security deposit.
10.3 The property must be returned to its pre arrival condition and disputes relating to cleanliness, damages, breakages or rubbish removal will not be entered into.
11. Cancellation by the property provider.
11.1. In the event that that the property is withdrawn by the property owner, Holiday Property Services will endeavour to locate a property of equivalent specifications. However, should the alternative property be unavailable or unsuitable, the guest will receive a full refund.
12. Right of refusal and application of other Special Conditions.
12.1. Holiday Property Services may refuse at its discretion to accept any user or their guests.
12.2. The property manager may require that special conditions be agreed to prior to arrival or during occupancy by guests to ensure the property is returned to its pre arrival condition.
13. Security Policy
13.1 When purchasing from Shellharbour Stays (Holiday Property Services) your financial details are passed through a secure server using 128-bit SSL (secure sockets layer) encryption technology.
14. Problems and complaints.
14.1. In the event of a problem or complaint you must inform Holiday Property Services immediately so management has the opportunity to rectify the situation as quickly and efficiently as possible within reasonable time. Failure to follow this procedure may hinder the ability to rectify the problem or complaint and will extinguish any claim for compensation.
14.2 Forward all correspondence in writing to firstname.lastname@example.org
I, the guest have read and accepted the Terms and Conditions, Conditions of Use and House Rules relating to the use of the services of Holiday Property Services set out above. Any infringement of the above conditions allows Holiday Property Services to refuse a key, amend booking details, immediately terminate or deduct monies from bonds.
By confirming your booking with payment, you have read and agreed to the Terms and Conditions outlined above by Holiday Property Services.